Repair orders in seconds
Register the customer, the device, the fault and the accessories received. Every order gets its own number and a full status history.
Repair shop software · Device tracking · Repair directory
Every Device. Every Repair. Under Control.
Repair Flow helps phone, laptop and electronics repair shops manage repair orders, track every gadget, organise spare parts, issue invoices and keep customers informed, from the moment a device arrives until it is collected.
Trusted by 8,457 users
- Works in any browser
- Offline-ready money records
- Customers track repairs without an account
Ready for pickup
RF-1042
What Repair Flow does
One simple system for the whole life of a repair, built for small phone repair shops and larger electronics service centres.
Live device tracking
Each customer gets a private link that shows the repair stage, the expected date and your contacts. No phone calls, no account.
Invoices and receipts
Labour, spare parts, discounts and optional tax on one invoice. Record payments and print or share a proper receipt.
Spare-parts inventory
Stock received, parts used on a repair, low-stock alerts and a movement history, without double deductions.
Requests, pickups and pre-orders
Customers send repair, pickup and pre-order requests from your shop page, with photos. You review and accept.
Reports that tell the truth
Orders, turnaround time, popular devices and parts. Money invoiced and money received are never mixed up.
How it works
From the counter to the customer's hands in five clear steps.
- 1
Receive the device
Create a repair order, note the fault and the condition, and take a photo.
- 2
Share the tracking link
Send it by WhatsApp, SMS or email, or simply copy it.
- 3
Diagnose and repair
Update the status as work moves: diagnosis, approval, parts, repair, testing.
- 4
Invoice and record payment
Add labour and parts, record the payment and hand over a receipt.
- 5
Customer collects
The customer sees Ready for pickup and collects. The order is closed and kept in your history.
What your customer sees
A clear page on any phone: the order number, the device, the current stage, the expected date and how to reach your shop. No app to install and no password to remember.
- See exactly where your device is
- Know the expected date and when it is ready
- Approve repairs and see your invoice
- No account or app needed, just a link
A public electronics repair directory
Customers search for repair shops by place and service, then ask for a repair, a pickup or a pre-order straight from the shop's page. A shop is listed only when its owner chooses, and only with the details the owner provides.
- Be found by people searching for gadget and phone repair near them
- Show your services, opening hours and contacts
- No invented reviews or star ratings, only real shop details
Benefits for shop owners
- Fewer calls: customers check progress themselves
- No more lost paper receipts or forgotten devices
- See at a glance what is waiting, in repair and ready
- Spare-parts stock with low-stock alerts
- Professional invoices and receipts with your shop name
- Staff PINs and an audit trail of who did what
Benefits for customers
- See exactly where your device is
- Know the expected date and when it is ready
- Approve repairs and see your invoice
- Request a repair or pickup without visiting the shop
- No account or app needed, just a link
Security you can rely on
Repair Flow holds customer and business records, so protection is built into the database and not only into the screens.
Private tracking links
Long, unguessable links that the shop can switch off or replace at any time.
Every shop's data is separate
Database rules stop one shop from seeing another shop's customers, orders or money.
PIN-protected money screens
Admin and branch PINs are stored scrambled, and wrong guesses are limited and recorded.
Audit trail
Important actions are recorded with who, what and when.
No device passwords, no card data
Repair Flow never asks for phone passcodes, and it does not process or hold your customers' money.
Encrypted connection
Everything travels over HTTPS, and photo uploads are limited to safe image types and sizes.
Why try Repair Flow
- Start in minutes, nothing to install
- Made for small repair shops and larger service centres
- Prices in UGX, with a clear plan for every size
- Organised, searchable records for every device you repair
Already used by repair businesses
8,457
Repair shops already run their daily work on Repair Flow. Join the 8,457 users who trust it.
Open Repair FlowFrequently asked questions
What is Repair Flow?
Repair Flow is online repair shop management software. It handles repair orders, device tracking links, invoices and receipts, spare-parts stock, customer requests and a public repair directory, all from a web browser.
Do customers need an account to track a repair?
No. The shop sends a private link by WhatsApp, SMS or email. The customer opens it on any phone and sees the current stage of the repair.
Does Repair Flow take payments?
No. Repair Flow does not process money. Shops record payments that customers make to them, and a receipt is created only when a payment has really been recorded.
Does it work without internet?
Money records such as payments and expenses are saved on the device and synchronise when the connection returns. Creating repair orders needs an internet connection so that nothing is duplicated.
How do I list my shop in the repair directory?
The owner switches on the public profile in Settings and fills in the shop details. The shop appears in the directory only after the owner chooses to publish it.
Is my business data safe?
Each shop's records are separated by database rules, money screens are protected by PINs, important actions are logged, and all traffic is encrypted.
Questions? Talk to us
Tell us about your repair shop and we will help you get started.
Put every repair under control
Open Repair Flow and register your first repair order today.
Open Repair Flow